Job Title - Customer Service Specialist

Location - Birmingham (Near City Centre)

Salary - circa £14500

The Company:
An established company providing utility services to both commercial and residential clients.

The Role:
Working as part of a specialist customer service team you will be reponsible for analysing customer accounts and identifying missing payments and bills. Your duties may include:
- Working with customer billing data
- Identifying missing information and bills / payments
- Investigation of customer information including tracing the movement of customers who have changed premises
- Calculating charges and arranging bills for outstanding payments
- Speaking with customers to resolve problems and negotiate payments
- Setting up customer account details for billing
- Arranging visits
- Producing letters to customers

The Successful Candidate:
Applicants must have previous experience of customer service within an office environment. Key skills for the role are:
- Confident, friendly and professional telephone manner
- High levels of literacy and numeracy (4 GCSE grades C or equivalent to include Maths & English)
- Proficient in the use of Word and basic level Excel

ASC Connections is a leading Midlands based recruitment business specialising within the areas of Accountancy, Secretarial and Administration, Customer Service and Call Centre, Sales and Marketing, Engineering and Technology, Industrial/Warehousing and Driving.

For an extensive range of job opportunities please visit our website at www.asc-connections.com