A leading Birmingham employer are looking for a Customer Service Specialist to work in their customer relations team in Birmingham City Centre.

Offering a salary of £14575 the Customer service specialist will also benefit from 25 days holiday

The Role:

As a Customer Service Specialist you role objective is to ensure the company achieve it`s regulated income targets by maintaining a number of projects and ensuring all income they are due is billed. Implementing appropriate controls to ensure the accuracy of the billing database.
You will work as part of a team whose responsibilities include-
Identification of missed income opportunities and billing errors
Validation of existing billing details
Calculation of charges to be billed to customers, including negotiations with customers
Interrogation and updating of billing system, including issuing bills to customers
Liaising written and oral communication with customers to correct billing errors
Preparation of work to be issued to field contractors to validate billing details.

The Successful Candidate:

Should have previous experience working in a customer service environment.
4 GCSE`s or equivalent grade c or above including Maths and English
Excellent Verbal and written communication
Computer Literate to a high standard
Attention to detail and quality focus
Works well in a team sharing knowledge
Can focus on delivery of targets

This role may suit candidate living in: Birmingham City centre, Sutton Coldfield, Great Barr, Erdington, Edgbaston, Harborne, Bearwood, Moseley, Kings Heath, Selly Oak, Northfield, Bourneville.

ASC Connections is a leading Midlands based recruitment business specialising within the areas of Accountancy, Secretarial and Administration, Customer Service and Call Centre, Sales and Marketing, Engineering and Technology, Industrial/Warehousing and Driving.

For an extensive range of job opportunities please visit our website at www.asc-connections.com