Job Title: Collections Advisor

Location: Solihull

Salary: £13000 - £16500 (Dependant on experience)

Benefits: Life assurance, contributory pension (upto 6%) + bonus (25% of annual salary)

The Company:

A highly reputable company in the credit industry

The Role:

Based within a contact centre in Solihull you will be responsible for contacting customers who are in arreas with a view to arranging an action plan to clear their arrears.
Duties to include:
- Advising customers of debts on their accounts
- Building a rapport with the customer
- Liaising with customers via telephone or letter
- Liasing with third party contacts such as solicitors, debt advice companies, executors and insurance companies
- Ensuring customers details are up-to-date on the system
- Resolving customer complaints and queries
- Making your own decisions based upon customers individual circumstances
- Taking payments over the phone

Hours to be 12.30pm - 21.00pm Mon - Fri

The Successful Candidate:

Must have at least 12 months previous collections experience, or experince in a targeted customer service role. An ability to challenge and be assertive whilst maintaing a professional standard is desired. A positive attitude is key as is the ability to listen and digest conversation.

The Benefits:

Life assurance and a contributory pension (upto 6%) + bonus (25% of annual salary)

Would be ideal for candidates in Solihull, Birmingham and Coventry.