Customer Service and Call Centre

A successful Call Centre or Contact Centre is a vital function within your company and the staff within them are key to your success. They are the first point of contact for your clients and may be the reason for them making the initial decision to do business with you.

The recruitment of committed and professional CustomerService and Call Centre staff is an ongoing challenge. ASC appreciates the importance of differentiating between those candidates who possess excellent problem solving skills who may be better suited to working within customer services and those who are target driven and may be better suited to telesales.

ASC works with a number of clients whose call centre functions range from Breakdown Assistance, Banking, Insurance, Medical and Market Research. ASC can run assessment days to determine a candidate’s suitability for the role in hand.

Often your need will be for a single permanent member of staff but equally ASC can provide temporary cover or whole teams to run a campaign or to assist with the relocation of a contact centre. Whichever the case, ASC will consult with you throughout the process to determine the best solution. Recruitment is only part of the service offered by ASC.

Consultation is offered on interview techniques, skills and psychometric testing/benchmarking, remuneration packages, recent and forthcoming changes to employment law and legislation.