Shipping Coordinator
Location: Grays, Essex
Salary: £28k-£32k + Benefits
Hours: 35 Hours per week (Flexible 3-Week Shift Rotation with lieu time: 07:00–15:00 / 08:00–16:00 / 09:00–17:00)
Contract Type: Full-time, Permanent
About the Opportunity
Are you a proactive supply chain professional with hands-on experience in customer order processing, haulage coordination, or export documentation?
A market-leading, global manufacturing business is seeking a versatile Shipping Coordinator to join their team near Grays, Essex. Managing the complete Order-to-Cash process, you will serve as the crucial hub connecting internal teams, external clients, logistics providers, and freight agents.
This role offers a varied daily workload in a well-established company with a collaborative, supportive site culture.
Key Responsibilities
- Customer Service & Order Management: Receive and process UK and international customer orders via SAP/Smiles, ensuring accurate pricing, up-to-date account records, and prompt resolution of product queries.
- Logistics & Freight Coordination: Arrange domestic haulage via TMS, liaise with loading teams and freight forwarders, and generate shipping/export documentation (including CMRs).
- Export & Customs Support: Work alongside shipping agents and Customs/Excise guidance to ensure export procedures run smoothly and export cells remain informed.
- Carrier & Billing Liaison: Manage daily pre-billing queries, monitor carrier delivery performance, and report on monthly service levels against contracts.
- Stock Control & Inventory: Maintain accurate stock systems, log incoming/outgoing shipments, and advise industrial and logistics teams on stock availability versus demand.
- Site Administration: Assist with visitor and traffic management systems, attend weekly performance reviews, and support wider operations during peak periods.
What We’re Looking For
- Experience: Proven track record in a dual Customer Service and Despatch/Logistics environment.
- Education: Minimum of 5 GCSEs (or equivalent); formal qualifications in International Trade, Export, or Logistics are highly advantageous.
- Systems Skills: Previous experience using SAP or similar enterprise ERP software is strongly preferred.
- Documentation Knowledge: Familiarity with export paperwork, freight forwarders, and haulage coordination.
- Flexibility & Work Ethic: Willingness to work a rotating 3-week shift pattern (07:00–15:00 / 08:00–16:00 / 09:00–17:00) with occasional overtime during peak demands (compensated via time in lieu).
- Licence: A full UK driving licence is preferred due to the location.
What’s on Offer?
- Varied & Engaging Role: Perfect balance of customer care, supply chain coordination, and stock control.
- Balanced Hours: A manageable 35-hour standard week with a structured shift rotation and flexible lieu time system.
- Global Backing: Join an established, world-class manufacturer offering stability and professional development.
How to Apply
If you have the administrative precision and supply chain experience to excel in this role, apply today!
ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.